Features
The done-for-you TikTok Shop returns-appeal + cancellation-rate rescue — we compute your 7-day SFCR, catch every refund appeal before its 7-day window closes, and build the packing/unpacking video evidence pack TikTok now requires. No agency retainer. No DIY deadline-watching.
What AppealClock does for you
SFCR audit + appeal triage for up to 100 orders/returns, deadline queue, evidence gap list.
Audit for up to 500 orders, plus appeals written for you for up to 25 open returns, evidence packs assembled, SFCR fix plan. (Most popular.)
weekly SFCR re-computation, daily appeal-deadline queue for new returns, evidence checklist per new return, alert the day TikTok changes the policy again.
How it works
Send your order + returns export and your evidence checklist (a shared folder link is fine). Five minutes. We never ask for your password.
Our engine computes your 7-day SFCR, dates every appeal deadline, and validates each required video against the policy's element list.
In 48 hours you get: SFCR verdict + AHR risk, a deadline-sorted appeal queue (READY / INCOMPLETE / EXPIRED per return), and the exact missing element for every incomplete pack.
Appeal Pack buyers: we write the appeals, assemble the evidence packs in submission order, and hand you a cancellation-cause fix plan so the SFCR stops regenerating.
Questions
What changed on TikTok Shop in October 2026?
Oct 15: hardened SFCR enforcement (7-day window, stay under 2.5%, up to 25 AHR points deducted). Oct 27: 7-calendar-day appeal window for platform-approved refunds, with mandatory unpacking/packing video evidence for the most common appeal grounds and strict video requirements.
How do you compute SFCR?
Seller-fault cancellations ÷ total orders in the trailing 7-day window, from your own export. We show the window, the counts, and the math.
Do you log into my shop?
No. Exports + files in, documents out. Your credentials never leave your hands.