Terms of Service

The service

AppealClock provides the service described on this site: The done-for-you TikTok Shop returns-appeal + cancellation-rate rescue — we compute your 7-day SFCR, catch every refund appeal before its 7-day window closes, and build the packing/unpacking video evidence pack TikTok now requires.

Orders & payment

Prices are published on the pricing page in USD and charged through Stripe. An engagement begins when payment clears and a complete intake is received.

Your responsibilities

You provide accurate inputs and documents. Our work is only as good as the information it is built on; material omissions can change the result.

Liability

To the fullest extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid for the engagement giving rise to the claim. We are not liable for indirect or consequential damages.

Changes

We may update these terms; the version published here at the time of your purchase governs your engagement.

Contact

Questions about these terms: don+appealclock@lifeofmorr.com.

Guarantee

If a return we marked READY is rejected by TikTok for missing or non-compliant evidence within its window, we rebuild that appeal's evidence pack free and draft the follow-up free. TikTok decides outcomes — we guarantee our work, never their decision.